Frequently Asked Questions
Everything you need to know about your Jaded London order, from shipping to returns.
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-5 business days, while express options are available for faster delivery. Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your parcel's progress.
What is your return policy for international orders?
We offer a 28-day return window from the date of delivery. Items must be in their original condition with all tags attached. Please note that return shipping costs and duties are the responsibility of the customer unless the item is faulty.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support digital wallets like Apple Pay, Google Pay, and 'Buy Now, Pay Later' services such as Klarna and Afterpay.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend checking these measurements against your own, as our fits range from oversized streetwear to tight-fitting mesh, depending on the collection.
Can I cancel or amend my order after it has been placed?
Our warehouse team processes orders quickly to ensure fast delivery. Therefore, we are generally unable to cancel or make changes to your order once it has been confirmed. Please double-check your shipping address and item selection before completing checkout.
Are customs duties and taxes included in the price?
For customers in the UK and USA, duties are typically included. For other international destinations, your order may be subject to local import duties and taxes which are levied once the package reaches your country.